Ageas UK achieves distinction in customer service

Ageas UK has been awarded the Institute of Customer Service’s highest-level ServiceMark accreditation for its commitment to customer service.

Having first attained the accreditation in 2014, achieving the criteria required for distinction recognises the organisation’s outstanding and ongoing commitment to excellence in customer service.

As one of four insurers in the UK to receive the level of distinction, Ageas is the largest personal lines insurer in the UK to achieve this accolade. This accreditation demonstrates that Ageas UK is continually looking to raise the bar and elevate the customer experience to new levels.

The Institute of Customer Service is the UK's independent, professional body for customer service and the leading voice championing customer service in the UK. As part of the accreditation process, the ICS surveyed Ageas’s customers as well as more than 1,100 employees. The ServCheck survey seeks employees’ views on how the organisation’s strategy, culture, and processes enable the delivery of world class customer service.

This accreditation is testament to the work that has been done, analysing and improving every aspect of the customer journey. As the confirmed Centre of Excellence for Customer Experience within the Group, Ageas UK is inspiring and exporting best practices globally. The accreditation highlights the success of its customer-led strategy and underpins its purpose to Understand People + Simplify Insurance. For Ageas UK, the customer is truly at the heart of everything it does.

Separately, 2024 also saw Ageas UK CEO, Ant Middle honoured with Lifetime Achievement Award at the UK Customer Experience Awards.

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