At today's annual Investor Day, Ageas set out its next 3-year strategic plan for 2019-2021, Connect21. Connect21 is a natural evolution of the previous strategic plans, Vision 2015 and Ambition 2018, underpinned by renewed choices and targets, with a focus on the customer, technology and an offer going beyond insurance.
Whilst Connect21 builds on Ageas's achievements so far, it also takes into consideration the Group's longer-term view on the future of insurance. Technology and customer needs are changing fast, and this also impacts the world of insurance. Through Connect21, Ageas aims to respond to these emerging trends and needs, allowing it to continue to deliver to all stakeholders.
In summary, Connect21 incorporates 7 strategic choices:
These strategic choices will support the future achievements of Ageas measured with the following 6 financial targets:
Besides the 3-year strategic plan, Connect21 also sets out what Ageas wants to be in the long term, for who it exists and how it will deliver on its promises, translated into a new strapline, 5 key stakeholders and 4 values:
CEO Bart De Smet commented: "In 10 years Ageas evolved from a company in crisis towards the sustainable, profitable growth company it is today. Connect21 will ensure that we will continue this growth path and that we will keep on delivering for all stakeholders. The expectations of our customers are changing and the next 3 years we will ensure that we have the right response to these changing needs. This means that we will have to focus more on new territories outside of the traditional world of insurance, using new technologies and evolving more towards ecosystems. I am convinced that we have the mind-set, talent and commitment to make this happen. Exciting times are ahead and I am looking forward to working towards the realisation of our new strategy, together with all our stakeholders."
For more information about the new strategic plan, visit the dedicated website Connect21.ageas.com.